CUSTOMER SUCCESS COORDINATOR WANTED

JOB VACANCY

⚲ ZEUZ HQ, Gemert, The Netherlands | ⏱ 32–40 hours | Start date to be agreed upon | E-commerce & Marketing

CUSTOMER SUCCESS COORDINATOR WANTED

Do you consider providing customers with an exceptional experience just as important as building scalable processes? Do you enjoy combining strategic thinking with rolling up your sleeves in day-to-day practice? Then we have a great opportunity for you. We are ZEUZ, a fast-growing and forward-thinking functional fitness brand, looking for a Customer Success Coordinator to prepare our customer service for the future. Ready to make a difference for thousands of ZEUZ customers? Read on.

ABOUT ZEUZ

What started in 2018 as a project by two fitness enthusiasts in an attic room has grown into one of Europe's fastest-growing functional fitness brands. ZEUZ was founded by brothers Julian and Jochem. Our team now consists of driven, sporty people who work every day on products and experiences that help athletes reach their physical and mental potential. We are a young and innovative team with a passion for developing unique, high-quality products. We love creativity, are open to new challenges and think in terms of possibilities and solutions. We work hard, but there is always plenty of time for a good atmosphere. Our customers and community are at the heart of everything we do, and you will ensure that promise is delivered in every interaction.

OUR MISSION

At ZEUZ, our mission is to create revolutionary fitness products and experiences that inspire and empower our customers to achieve their personal goals. We strive to lead the fitness market in Europe through innovation, quality and a strong sense of community. Every day, we take on new challenges and seek growth—not only within our company, but also on a physical, mental, educational and social level. Nothing is impossible for us. EMBRACE. EMPOWER. THRIVE. That is what we strive for together with you.

THE COMPLETE FITNESS RANGE

At ZEUZ, we offer an extensive range of fitness products designed to meet all our customers' needs. From high-quality sportswear and durable gym equipment to essential accessories, we have everything the modern athlete needs. Our range caters to various disciplines within the fitness world, including CrossFit, Hyrox, calisthenics, powerlifting, fitness and weightlifting. We serve both gym owners and individual athletes, with the aim of being the brand for everyone who wants to take their athletic performance to the next level.

YOUR NEXT CHALLENGE

As Customer Success Coordinator, you will shape the future of Customer Success at ZEUZ. Our community and customer base are growing rapidly, and you will ensure that our customer service grows with them: scalable, efficient and retaining the personal ZEUZ touch. You will work both strategically (how do we set up CS for the future?) and operationally: you will be the primary backup for our current CS colleague and will also communicate directly with customers. Your responsibilities will include:

CS strategy: you contribute ideas on how to organize Customer Success in a scalable and efficient way that supports our growth ambitions.
Loyal customer base: you launch initiatives that build customer loyalty to ZEUZ and contribute to repeat purchases and a strong community.
Optimizing customer contact: based on feedback and frequently asked questions, you improve our customer touchpoints, including the FAQ on our website.
Operational support: you answer customer questions via email, chat and social media and serve as a full backup for our current CS colleague.
Feedback loop: you establish a clear feedback loop to evaluate product reviews and use them for product improvements and innovations.
Process improvement: you identify bottlenecks in the customer journey, propose concrete improvements and implement them.
Collaboration: you work closely with marketing, sales and fulfilment to ensure a seamless customer journey from start to finish.
Reporting: you monitor customer satisfaction and key CS KPIs and report on them.

WHAT YOU BRING

To succeed in this role, you recognize yourself in the following:

You have experience in a customer contact or customer success role, preferably within e-commerce or D2C.
You are both strategic and hands-on: you think in terms of processes, but also enjoy communicating directly with customers.
You are empathetic and customer-focused, with an eye for the human side of every interaction.
You are organized and able to maintain an overview, even when managing multiple channels at the same time.
You have strong written and verbal communication skills in Dutch and English.
You proactively identify and resolve areas for improvement in the customer journey.
Higher professional education (HBO) working and thinking level.

YOUR BENEFITS

A 32- to 40-hour workweek.
A suitable, market-competitive salary.
A young, energetic company with plenty of challenges and opportunities for growth.
Opportunities for training and personal development.
Benefits: 25 vacation days, holiday allowance, pension, CrossFit or fitness membership, travel allowance.
Room for your own input in a brand that is constantly evolving.
A relaxed and informal working atmosphere, with time for socializing alongside hard work.
Fun company outings and team activities.

DO YOU HAVE WHAT IT TAKES TO STRENGTHEN OUR TEAM?

Let’s start a conversation. Send your motivation and CV to our recruitment team at werkenbij@zeuzfitness.com. Who knows, you might soon be part of the team building the future of ZEUZ together!

APPLICATION PROCESS

Send your application

Let us hear from you! Tell us who you are, what energizes you, and why you would be a perfect fit for Team ZEUZ. We’re curious to hear your story.

First introduction

We’ll schedule a conversation to get to know each other better. What motivates you, where do you want to go, and how do you see yourself at ZEUZ? Of course, we’ll also tell you more about our team and the role.

Job shadowing day case

Depending on the role, we may ask you to complete a small assignment or spend a day working alongside the team. This gives you an immediate feel for what it’s like to work at ZEUZ—and lets us see your skills in action.

Second conversation

In this conversation, we’ll take a deeper look at the role and how we work together. You’ll speak with colleagues from the team, and together we’ll see whether we’re a good long-term fit.

Welcome to the team!

Yes, we’re a match! From day one, you’ll be part of the team, and together we’ll build growth, both at work and beyond.

APPLY NOW!

WE’RE LOOKING FOR YOU!

WHY WORK AT ZEUZ

Working at ZEUZ means working in an energetic environment where sport, growth, and ambition are at the heart of everything we do. We’re a young, driven team building a strong brand in the fitness industry every day. Whether you’re passionate about marketing, logistics, design, or community building, at ZEUZ you’ll have the opportunity to develop your talents and make a real impact. You’ll work with dedicated athletes, help our community grow, and contribute ideas for new products. No two days are the same—but every day is full of energy. Ready to put your strength to work? Join Team ZEUZ and grow with us!