How do you use a discount code or gift voucher?

To use a discount code or gift voucher, first add the desired products to your shopping cart. Then go to the checkout page and look for the box where you can enter the discount code or gift voucher code. Type or paste the code into the box and click 'Apply'. The discount will be automatically deducted from the total amount of your order.

Note: you can only use one discount code or gift voucher per order.

Can I cancel or change an order?

If you want to cancel or change your order, please contact our customer service as soon as possible at service@zeuzfitness.com.

Please note that we can only cancel or change an order if it has not yet been processed and shipped. If your order has already been shipped, you can use our return policy to return unwanted products.

What happens if a product is out of stock or temporarily unavailable?

If a product is out of stock or temporarily unavailable, this is usually indicated on the product page.

In some cases, a product may sell out after you have placed your order. In that case, we will contact you to inform you of the situation and give you the option to choose between an alternative product, waiting for the new stock, or canceling the specific product in your order. If you choose to cancel, you will receive a refund for the specific product.

I have not received a confirmation email, what now?

First, check your junk mail or spam folder, sometimes our confirmation accidentally ends up there. Didn't find anything? Then it may be that there was a mistake in your email address during the order.

In that case, send us an email directly at service@zeuzfitness.com with your full name and (if possible) the time of the order. We will look into it for you and make sure you still receive everything you need.

Can I also order by phone or email?

For private orders, this is not possible – you simply and securely order through our webshop. This way, everything remains clear, fast, and error-free.

Are you a business customer?
Then we are happy to make an exception. Send an email to service@zeuzfitness.com, and we will put you in touch with our account manager. They will personally assist you with orders, customization, or larger quantities.

What are the shipping costs?

For orders in the Netherlands, Belgium, Luxembourg & Germany:
Free shipping on orders of €60 or more.

For orders under €60, the following shipping costs apply:
Netherlands: €5.95
Belgium: €6.95
Germany & Luxembourg: €7.95

For other EU countries:
Free shipping on orders of €80 or more.

For orders under €80, the shipping costs are:
Other EU countries: €12.95

What is the delivery time?

We strive to deliver your order as quickly as possible so you can start using your new fitness products right away!

Standard delivery times
Ordered on a business day before 3:00 PM? Shipped the same day.

Netherlands & Belgium:
Delivery time: 1-2 business days.

Germany & Luxembourg:
Delivery time: 2-3 business days.

Other EU countries:
Delivery time: 2-5 business days.

Are there exceptions?

Pre-orders: When a product is on pre-order, it will only be shipped on the first available delivery date. This is always clearly indicated on the product page.

Large/heavy orders (pallet shipping): If an order cannot be shipped via a regular shipping service, it will be sent by pallet. Currently, we only deliver pallet shipments in the Netherlands, Belgium, Germany, and Luxembourg.

Busy periods & unforeseen circumstances: We do our best to ship all orders as quickly as possible. However, during busy periods, holidays, logistical delays, weather conditions, or other unforeseen situations, delivery may take longer than usual. If this is the case, we will keep you informed.

How can I track my order?

As soon as your order has been shipped, you will receive an email with a tracking number and a link to track the status of your package. You can use this link to monitor the progress of your delivery.

What happens if I am not home during a delivery?

If you are not at home at the time of delivery, the delivery service will try to leave the package with the neighbors or at a nearby pickup point. You will receive a notification about this via email or in the track & trace link, so you know exactly where you can collect your order.

If the delivery person is unable to deliver the package, usually a second delivery attempt will follow or it will be automatically taken to a pickup point. You then have a few days to collect your order there before it is returned.

Will my order be shipped in one package?

Due to weight restrictions and packaging limitations, your order may be shipped in multiple packages. If this is the case, you may receive different deliveries at different times. Rest assured, your entire order will be delivered to you as quickly as possible. You will receive separate tracking information for each package.

Which payment methods are accepted?

We offer a wide range of payment options to make the checkout process as easy and accessible as possible for all our customers. The following payment methods are divided into categories:

Credit cards: MasterCard, American Express, Maestro & UnionPay
Bank transfers: iDeal, Sofort & Bancontact
Mobile payments: Apple Pay & Google Pay
Other payment methods: Klarna Pay Later, Paypal & Shop Pay

Choose the payment method that best suits your preference and enjoy a simple and secure checkout process.

Is it safe to make online payments on this webshop?

Yes, it is absolutely safe to pay on our website. We use a reliable and secure e-commerce platform that meets the highest international security standards for payment processing.

Our website uses SSL encryption (Secure Socket Layer) to protect the data you enter during the checkout process, such as your credit card details and personal information. This advanced security technology ensures that your data remains safe and private during the transaction.

You can shop and pay with confidence, knowing that we do everything possible to protect your personal and financial information.

Can I pay afterwards?

Yes, that is possible. Choose Klarna Pay Later during checkout. You will first receive your order and pay afterwards within the specified period set by Klarna. Note: Klarna performs a quick check to determine if paying afterwards is possible based on your information.

I have paid but do not see a confirmation, what now?

No panic. First, check your spam folder – sometimes our confirmation ends up there. Haven't received anything? Then something might have gone wrong with the payment or the provided email address. In that case, contact us at service@zeuzfitness.com. Please mention your name and payment method, and we will look into it for you immediately.

Are there additional costs associated with certain payment options?

No, at ZEUZ we do not charge extra fees for choosing a specific payment method. So you never pay more than the amount you see on the screen. Fair enough.

What is the return policy?

We strive to provide you with the best products and service. However, if you are not satisfied with your purchase, you can make use of our return policy. We apply the following conditions to ensure a smooth and fair return process for all our customers:

Return period:
You can return an item within 30 days of receiving your order. Return requests submitted after this period may not be accepted.

Condition of the item:
To be eligible for a refund, the product must be unused, in the same condition as you received it, and in the original packaging. Items showing signs of use cannot be returned.

Exceptions:
The following products are not eligible for a refund:

Gift cards
Personal care products (such as resistance bands, yoga mats, etc.) if the packaging is opened or damaged
Items purchased during sales or with a special discount

How can I return an item?

To request a return, please use our return portal. Here you provide your order number and the reason for the return. You will then receive various options to send the return back.

The shipping costs for returning the product are automatically calculated in our return portal. Unless the item is defective or there was an error in shipping your order, you are responsible for these shipping costs.

If your return is approved, we will send you a confirmation email and process the refund within 14 days. The amount will be refunded to the original payment method you used when placing the order.

Click the link to go to our return portal:

ZEUZ Return Portal

How do I create an account and what are the benefits?

An account offers you various benefits, such as tracking your orders, faster checkout, and receiving exclusive offers. Creating an account is easy:

On computer: Click on the icon with a person in the menu bar at the top of the browser. You will then be taken to the page to log in or sign up. Click on sign up and create your own account.

On mobile: Click on the menu bar and then click on the account page at the bottom. You will then be taken to the page to log in or sign up. Click on sign up and create your own account.

How can I change my account details or reset my password?

To change your account details or reset your password, log in to your account and go to 'Account Details' or 'Change Password'.

If you have forgotten your password, click on 'Forgot Password' when logging in and enter your email address. You will then receive an email with instructions to change your password.

How can I unsubscribe from the newsletter?

You can unsubscribe from our newsletter by clicking the 'Unsubscribe' link at the bottom of the newsletter.

How does ZEUZ handle my personal data?

At ZEUZ, we take your privacy seriously. We handle your personal data carefully and confidentially and use it only to process your order correctly, keep you informed about the status, and – if you give permission – inspire you with promotions, new products, and tips through our newsletter.

Your data is never sold to third parties. We only work with reliable partners who meet the strictest security standards. Everything you share with us remains safe, in accordance with the GDPR (General Data Protection Regulation).

Would you like to know which data we store about you or want to have something adjusted or deleted? Then contact us at service@zeuzfitness.com – we are happy to help you.