SHIPPING POLICY
Version 1.4 04-04-2025
This page was last updated on 04-04-2025.
At ZEUZ, we strive to process your orders quickly and efficiently. This shipping policy outlines the shipping costs, delivery times, and other relevant information regarding the shipment of your order.
By placing an order on our website, you agree to this shipping policy.
1. Shipping costs
For orders in the Netherlands, Belgium, Luxembourg & Germany:
- Free shipping on orders of €50 or more.
With an order under the €50 the following shipping costs apply:
- Netherlands: €5.95
- Belgium: €6.95
• Germany & Luxembourg: €7.95
For other EU countries:
- Free shipping on orders of €80 or more.
With an order under the €80 amount to the shipping costs:
- Other EU countries: €12.95
2. Delivery times
We strive to deliver your order as quickly as possible, so you can get started with your new fitness products!
Standard delivery times
Ordered on weekdays before 3:00 PM? Shipped the same day.
Netherlands & Belgium:
Delivery time: 1-2 working days.
Germany & Luxembourg:
Delivery time: 2-3 working days.
Other EU countries:
Delivery time: 2-5 working days.
For some items, the delivery time may differ from the standard shipping time. To be informed of the exact delivery time, we refer you to the product page, where the estimated delivery time is clearly indicated.
Exceptions
Pre-orders
When a product is available for pre-order, it will only be delivered on the first available delivery date. This is always clearly indicated on the product page.
Large/heavy orders (pallet shipping)
If an order cannot be shipped via a regular shipping service, it will be sent by pallet. Currently, we only deliver pallet shipments in the Netherlands, Belgium, Germany, and Luxembourg.
Busy periods & unforeseen circumstances
We do our best to ship all orders as quickly as possible. However, during busy periods, holidays, logistical delays, weather conditions, or other unforeseen situations, delivery may take longer than usual. If this is the case, we will keep you informed.
3. Order processing and tracking
As soon as you have placed your order, you will receive a Track & Trace link via email. With this link, you can easily track the progress of your order.
4. Contact
If you have any questions about our shipping policy or the status of your order, please feel free to contact our customer service at service@zeuzfitness.com. We are here to help you.
